Our processes are developed and our people trained so we can always strive to do the right thing for our clients and the investors they serve. Treating customers fairly is one of our core objectives – which not only affects our business strategy, but also our way of working, the support we offer customers on a daily basis and the decisions we take.
We run a large and complex business that administers £66.3bn* of investments. There are occasions when we don’t get things right and we do receive complaints, but we take each one very seriously. We also encourage feedback and look to continuously improve our service as a result.
*as at 30/06/2016. Source: Cofunds Market Insight Team (BI)
Cofunds is part of Aegon.
The data below relates to the six-month period from 01/01/2016 to 30/06/2016.
To put this into context, approximately 381,308 investors directly use our platform to administer their investments – this means we receive approximately 0.94 complaints for every 1,000 investors.
The data below relates to the six-month period from 01/07/2015 to 31/12/2015
Last updated: 26/08/2016
PO Box 1103
0345 604 4001*
Cofunds Limited is authorised and regulated by the Financial Conduct Authority FCA Registration No 194734.
* Telephone lines are open Monday to Friday 9am to 5pm. Calls may be recorded for training and quality purposes. Call charges will vary.